Return & Exchange
We maintain a 14-day return policy. Should you discover a manufacturer defect or damage upon delivery, you can return or exchange it any time within 14 days of your purchase. All soft goods can be returned or exchanged with the exception of pillows. A 10% restocking fee and redelivery fee will be applied to merchandise returned or exchanged for reasons other than manufacturer’s defect or damage. Due to hygienic reasons we only accept pillow returns if they are unopened and still in original packing - but our usual warranties still apply.
Please note that all returns must be shipped in their original box, so we recommend holding on to your original packaging.
All clearance sale items are yours to keep. Take a look at our final sale terms and conditions for additional information.
All orders have a one business day processing time at our warehouse before they hit the road. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method selected at checkout. If you choose our UPS Ground shipping option, your order will arrive within 1-5 business days, depending on your location. Please note that orders placed with Faster and Fastest shipping will still require the one business day processing time.
Our warehouse team takes a much deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.
Our team moves quickly to get your order shipped out ASAP which means that we aren’t able to cancel or make any changes to an order once it’s been shipped. We can assist with a return of the original order. Alternatively, we’re happy to get an exchange started for you once your order ships.
It’s easy—head to our contact page, fill out the form, and we’ll get back to you with next steps. Please note that original shipping fees are non-refundable, and we do not offer free returns.
We currently ship everywhere in the U.S., as well as Canada. We are unable to ship to APO/FPO/DPO addresses. Our goal is to bring Cassarokids to the whole world—and soon. DM us @cassarokids or head to our contact page and let us know what country you’d like us to have on our radar.
We offer UPS ground shipping on all orders for a flat shipping rate starting at $19.00 to the contiguous US. Expedited shipping is offered and calculated before checkout.
Shipping to all other destinations including Alaska, Hawaii, Canada and any international destinations must be pre-arranged by contacting us in advance.
Sorry, we don’t. Because we ship with UPS, we are unable to deliver to a P.O. Box address.
Our wooden products are protected by a limited one-year warranty, which means that if you have any issues in your first year, we’ll fix or replace it.
We warranty the craftsmanship and materials of our products for 1 years from the initial date of purchase through CASSAROKIDS or one of our authorized re-sellers. This warranty covers wear damage due to normal use but does not cover damage due to abuse or mis-use. If damage occurs due to normal use or defects in the parts, we will replace part or all of the product or refund the product, at our discretion. Our products are designed for indoor use. Outdoor use or use in water voids this warranty. All item must be registered within 30 days of purchase to qualify for warranty.
From the age your little ones can sit up (6 months and above) there are opportunities for them to enjoy the toys. Babies can climb before they can walk. We advise you use your discretion and knowledge of your children’s abilities to provide them space and opportunity to explore safely under supervision.
We are yet to meet a kid under the age of 12 who doesn’t want to climb but we recommend up to the age of 5 years to make sure they can get maximum fun. Measurements for the products are provided under each description.
The best thing about it is that they challenge themselves more as they get older. There is always a new way to use them. Which means you get years of value!
The only tool required is an allen key (along with a little bit of time and muscle), which we provide along with instructions. A drill is useful for tightening but not necessary at all.
If you decided to take your playset outside for playtime, do not leave it exposed to the elements. Our products are made of natural materials and are not treated for weather proofing. We always advise placing a blanket under the product incase of moisture on the ground. Make sure to wipe down with dry cloth when bringing back inside to prevent moisture damage.
CassaroKids products are made from CARB (California Air Resources Board) compliant materials. CARB regulates the emissions of some chemicals in fiberboard such as MDF. Current regulations require emissions of formaldehyde to be less than 0.05 parts per million (less than 0.000005%). All wood used in CassaroKids products complies with or exceeds these standards and do not contain formaldehyde, fire retardant, lead, BPA, PVC, Phthalates, Formadine or Cadmium.
Our products are officially rated for up to 150 Lbs. Use judgment.
Our play furniture is painted with water based UV-cured finish.
In order to keep wooden surface clean, use a natural non toxic mixture of vinegar and warm water. Spray the surface and wipe with a clean cloth. Allow surface to dry.
Never soak or immerse wooden toys in water. Wood is porous and soaking it might cause wood to swell and change shape.If you would like to take your toy outside for playtime, make sure it is not left for longer then you are outside. Our toys are not made to withstand elements for a extended period of time. Once inside, wipe down surface with damp cloth.
Liquid and oil-based chalk are not recommended for use on our chalkboard. We only recommend using regular chalk.
To clean the chalkboard use an all felt chalkboard eraser to clean the entire blackboard and then wipe the board with a cloth or chamois that is lint-free, clean, and dry.
All Cassarokids products are exclusively designed in Houston, TX. Our products have been made to the highest standards in one of the following countries; Turkey, India, Hungary, Malaysia, China, Indonesia, and Vietnam. We visit all factories we use to ensure that they are high quality, safe places and that they adhere to high ethical standards. Our wood products are sourced from the forests of New Zealand.
Yes! Digital gift cards can be purchased online at https://cassarokids.com/products/cassaro-kids-gift-card available in denominations from $100 to $350 USD, and are redeemable online.
At this time, physical gift cards are not offered.
You cannot return a gift card. All gift cards are final sale.
You cannot reload a gift card. We recommend purchasing another gift card if you are hoping to give the gift of Away again!
We are unable to trace or refund lost gift cards, so be sure to keep yours somewhere safe. Casarokids is not responsible if a gift card is lost, stolen, destroyed, or used without your permission.
Digital gift card purchases are made through a third-party partner. The purchase of a digital gift card will be a separate checkout from any othercassarokids.comproducts. If you would like to complete a purchase of a digital gift card, you may continue to do so atcassarokids.com/products/gift-cards.
We only have one planet, and we want to leave it better for our children than we found it. That’s why we only source our wood from certified sustainable forests.
In these sustainable forests of New Zealand, beech and birch trees are cut carefully to preserve the ecosystem. And for every tree cut, a new one is planted.
Our playsets are made with only ecological material — solid beech wood, birch plywood, and water-based paints. All of our products are designed at our facility in Houston, and then third-party tested to ensure safety.
Each product passes all safety and chemical tests required by ASTM F963, the standards for toy safety in the US. They also meet all European toy safety standards and are CE certified.
Wood is infinitely renewable. In fact, it is the world’s most renewable and environmentally friendly raw material.
We’ve partnered with One Tree Planted to take our sustainable practices one step further. For every purchase, we plant a tree to give back and honor our planet for its many gifts.
Head to our contact page, fill out the form, and we’ll get back to you as soon as possible—currently within 48 hours! Drop in any relevant details in your message, like an order number, photos or anything else that might help, and we’ll be able to take care of it even faster.
We love telling our customers about all the new ways to enjoy our playsets. Subscribe to our newsletter for the latest updateshere. We'll keep you posted on new product launches, limited edition collections, special collaborations, and more.