Returns

We try our best to ensure that our products are well designed, accurately represented, and that they get to you safely. We apologize if we haven’t been able to accomplish these goals.
  • If you are having trouble assembling your product, please let one our our product experts help you troubleshoot the problems you are having.
  • If you have damaged or missing parts, we hope you will let us make it right with replacement parts, free of charge.
  • If you would still like to return your product, CASSAROKIDS return policy is as follows:
  • Cassaro accepts returns up to 30 days after the original purchase date.
  • Prior to shipping a return to us, obtain a return authorization by contacting support.
  • As is customary with internet shopping, you will be responsible for the shipping cost to return the item to us.
  • Initial shipping fees are non-refundable.
  • We can create a return shipping label for you, so you can take advantage of our discounted shipping rates. In this case shipping fees will be deducted from the total product refund issued. If you decide not to return, you are never charged.
  • Refund will be issued after receipt and inspection of the returned order
  • Package the product you are returning thoroughly, so it will arrive undamaged. Damaged returns due to insufficient packaging may be assessed additional fees.
  • Please note that if you purchased the product through a re-seller, return requests must be processed through the re-seller. Cassaro is unable to refund you directly.

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    Accordion Content
    Large Climbing Arch
    Jumbo Natural Viking Rocker
    Jumbo Rainbow Viking Rocker
    Jumbo Waldorf Natural Rocking Play
    Wooden Rocking Boat
    Viking Rocker Rainbow
    Viking Rocker Natural
    Waldorf Rainbow Rocking Play
    Jumbo Waldorf Rainbow Rocking Play
    Waldorf Natural Rocking Play
    Large Climbing Arch
    Climbing Play Cube
    Small Foldable Climbing Triangle
    Large Foldable Climbing Triangle
    Jumbo Foldable Climbing Triangle
    Foldable Climbing Triangle
    Climbing Triangle
    Climbing Ladder
    Kitchen Climbing Play Tower with Slide
    Mini Climbing Triangle
    Reversible Rock Climbing Ramp/Slid
    Climbing Ladder
    Small Reversible Rock Climbing Ramp
    Kitchen Climbing Play Tower with Slide
    Climbing Triangle Tent
    Waldorf Play Clips (4 Pack)
    Waldorf Forest Animals
    Climbing Triangle Pillow
    Rocker Pillow