Shipping & Returns
All orders are shipped from our facility located at 7415 Major St. Houston TX, 77061.
We currently offer shipping to the contiguous US. For all other locations, head to our contact page and let us know which items you wish to order and we will arrange for the shipping quotes.
We offer UPS ground shipping on all orders for a flat shipping rate starting at $19.00 to the contiguous US. Expedited shipping is offered and calculated before checkout.
Shipping to all other destinations including Alaska, Hawaii, Canada and any international destinations must be pre-arranged by contacting us in advance.
Online order numbers start with 77 You’ll see this on your original order confirmation as well as any shipment emails.
If you received your order as a gift and don’t have access to the order number, we’ll just need a couple more details about your gifter so that we can locate it for you! Please include their name, email address, and your shipping address if you received it directly to your home. We will not be able to assist with any returns unless we can locate the original order number.
Our team moves quickly to get your order shipped out ASAP, which means that we are only able to cancel or make any changes to an order whithin 30 minutes once it’s been placed. We recommend that you contact us immidiately and we can assist with a return or exchange.
All orders have a 1 business day processing time at our warehouse before they hit the road. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method selected at checkout. If you choose our UPS Ground shipping option, your order will arrive within 1-5 business days, depending on your location.
Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.
We maintain a 14-day return policy. Should you discover a manufacturer defect or damage upon delivery, you can return or exchange it any time within 14 days of your purchase. Fill out the form at cassarokids.com/pages/contact and we’ll take care of the rest. All soft goods can be returned or exchanged with the exception of pillows. A 10% restocking fee and redelivery fee will be applied to merchandise returned or exchanged for reasons other than manufacturer’s defect or damage. Due to hygienic reasons we only accept pillow returns if they are unopened and still in original packing - but our usual warranties still apply.
Please note that all returns must be shipped in their original box, so we recommend holding on to your original packaging.
All final sale items are yours to keep. Take a look at our final sale terms and conditions for additional information.
Head to our contact page, fill out the form, and we’ll get back to you with next steps. Please note that original shipping fees are non-refundable, and we only offer free returns in areas where we also offer free shipping. Additionally, it may take up to three weeks for us to issue your refund.
Sorry, we don’t. Because we ship with UPS, we are unable to deliver to P.O. boxes or APO/FPO addresses.