We hope that our products can be a wonderful thing in your life, and are willing to back that up with a Satisfaction Guarantee. If you have any trouble assembling your new play structure please contact us and we will get one of our product experts on the phone to help you.If for any reason it arrives with broken or missing parts, we will send you replacements — free of charge!If you are not happy with the product, you can return it. Please see our return policy for details.
WARRANTY We think these play structures should be safe for you, your family, and the earth. We’re trying to make that a reality with durable, safe pieces that are meant to last. CASSAROKIDS is designed with that quality in mind. That’s why we only source wood from New Zealand forests. Products bought from our website come with a 1-year Warranty. With normal wear, our play pieces should endure for years. So don’t worry, Cassarokids got your back. Did you buy your CASSAROKIDS products from another retailer? Your product already comes with a 30-Day Warranty, but you can register your item within 30 days of the initial purchase to claim our 1-year Warranty as well. Please fill out the following form to register your purchase. The details of our 1-year Limited Manufacturer Warranty are as follows:
We warranty the craftsmanship and materials of our products for 1 years from the initial date of purchase through CASSAROKIDS or one of our authorized re-sellers. This warranty covers wear damage due to normal use but does not cover damage due to abuse or mis-use. If damage occurs due to normal use or defects in the parts, we will replace part or all of the product or refund the product, at our discretion. Our products are designed for indoor use. Outdoor use or use in water voids this warranty. All item must be registered within 30 days of purchase to qualify for warranty.